Paid Services Terms

These Terms

1.1 These terms are between OC Global Technology Sdn Bhd (Company Registration No. 202301006962), of Unit 09-04, Level 9, City Plaza, Jalan Tebrau, 80300 Johor Bahru, Johor, Malaysia — “we”, “us”, “O'Zone” — and you.

1.2 They govern everything you buy from us for your own use: credits, subscriptions, and the AI creation tools you spend credits on. We call these the paid services.

1.3 Where these terms and our Terms of Service address the same subject, these terms prevail for the paid services. Our Terms of Service and Privacy Policy otherwise continue to apply. Nothing here reduces a right the law does not allow us to reduce.

1.4 Money flows from you to us under these terms, for our own services. Earning money from us is a different relationship, governed by our Creator Programme Agreement. The two systems meet in only two places: 3.5, which keeps the money apart, and 16.2, which uses your programme revenue only to raise the floor of our liability to you.

1.5 Prices, pack contents, subscription tiers, credit allowances, credit costs, validity periods, limits and response windows are the ones we publish in the service, or that your account shows, at the time. We tell you before one changes in a way that materially affects what you have already bought.

1.6 The paid services are for anyone with an O'Zone account who meets section 2. Whether you watch, publish, or both, the same terms apply — a subscription and a credit pack are the same purchase whoever buys them. Paying us is not creator status: it does not admit you to a monetisation programme, and it gives you no entitlement to earn. Equally, taking part in a programme does not give you a subscription or credits.

Buying

2.1 You must be at least 18 years old to buy a paid service, or to hold or spend credits.

2.2 You must give accurate billing information and be entitled to use the payment method you present.

2.3 A purchase is complete when payment is authorised and we have confirmed it. We may decline a purchase, and may cancel one, where we suspect fraud, a payment problem, a breach of these terms, or where the law requires it.

2.4 Where you buy through a third-party store or platform, that store’s own purchase, billing and refund rules apply to the transaction alongside these terms, and we may be unable to refund or cancel a purchase made through it.

What Credits Are — And Are Not

3.1 A credit is a unit of account for our own services. It measures how much of our creation capacity a request consumes. Buying credits is a prepayment for services we will provide to you, and nothing else.

3.2 Credits work only inside O'Zone, only for our own services, and only for the account they were issued to. They cannot be moved between accounts, given away, pooled, sold, or used as consideration in any transaction with anyone but us.

3.3 A credit has no cash value at any time. Any monetary figure we display alongside credits — a pack price, a reference rate, a statement value — is a retail reference to help you understand what you are buying. It is not a cash value, a redemption value, a balance, or an amount we owe you. We will not pay you cash for credits, at that figure or any other, except where section 7 or section 17.4 gives you a refund.

3.4 We may change how many credits a future request costs, and what a credit buys, as our own costs and capabilities change. Buying or holding credits does not fix the credit cost of future requests. A change applies only to requests submitted after it takes effect, never to a request already submitted or completed. If a change materially affects what you have already bought, section 17.1 applies. A change to the price, allowance or features of a subscription tier you hold applies no earlier than its next renewal; we will tell you before it takes effect so you can cancel before the changed charge. If we withdraw paid access earlier, section 17.4 applies.

3.5 What you pay us for credits and subscriptions is our own revenue for our own services. It does not fund, and is not held for, any creator, any revenue pool, or any third party. Creators are paid from our revenue as our own debt to them, under our Creator Programme Agreement. Credits are never a way to be paid, and money paid for credits is never routed onward to a creator. No money moves between the two systems.

3.6 Credits are not money. They are:

• not legal tender, currency, a deposit, or a claim on money;
• not electronic money, e-money, or a stored-value facility;
• not a payment instrument or a designated payment instrument;
• not a balance held for your benefit, in trust, in escrow, or on your behalf, and no fiduciary or custodial relationship arises between us in respect of them;
• not a security, an investment, a financial product, or a digital asset or token of any kind; and
• not redeemable for cash, transferable, assignable, saleable, exchangeable, or usable outside O'Zone.

Holding And Spending Credits

4.1 Credits reach your account in one of three ways, and the way matters. Credits you buy in a pack are purchased credits. Credits included in a subscription and granted for each billing period are allowance credits, and they do not roll over. Credits awarded for engagement under section 6 are earned credits. Each carries its own validity period, which we publish, and earned credits carry the restrictions in 6.3.

4.2 All three spend as the same unit.

4.3 Among the credits that can pay for a request, we spend those closest to expiring first. That is deliberate: it means you lose fewer credits to expiry than any other order would give you. It also means an allowance credit is usually spent before a credit you bought. A credit restricted under 6.3 or 8.1 is passed over for a request it cannot pay for, however soon it expires.

4.4 Your credit total is shown in your account, with the validity of each portion. It is a record of prepaid service entitlement, not a balance you own.

4.5 Credits expire at the end of their validity period and cannot be reinstated. Expiry is not a charge, a fee or a forfeiture of money — it is the end of a service entitlement you prepaid and did not use. We make the validity period visible to you before you buy and in your account afterwards.

4.6 We may limit how many credits an account may hold, buy in a period, or spend in a period, and may set those limits differently for different accounts. We do that to manage capacity, prevent abuse, and comply with any legal or regulatory requirement that applies to us.

4.7 We may reverse, adjust or remove credits that were issued in error, issued as a result of a failed or reversed payment, or obtained in breach of these terms.

Prices And Payment

5.1 Prices, pack contents, subscription tiers, allowances and credit costs are shown in the service before you buy. What is shown at the moment you buy is what applies to that purchase.

5.2 We may change prices, pack contents, tiers, allowances and credit costs. A change applies to purchases and renewals made after it takes effect. Section 9.5 governs a change to a subscription you already hold.

5.3 We charge in Malaysian ringgit unless the service shows another currency at purchase. Where your payment method settles in another currency, your provider’s conversion rate and fees apply, and we do not control them.

5.4 Before you confirm a purchase, we show the total price you will pay, including applicable taxes and mandatory charges, and, for a subscription, the price and cycle at which it will renew. Where a tax becomes chargeable, or a rate changes, we may adjust prices accordingly for future purchases and renewals.

5.5 If a payment fails or is reversed, we may suspend your access to the paid services and to publishing, remove credits attributable to the failed payment, and recover what is owed. Where the credits from a reversed payment have already been spent, there is nothing left to remove and the cost of what you used falls on us — so your account will show the amount you owe us, and we may stop you generating or publishing until it is settled. We will tell you the amount and why it arose.

Earned Credits

6.1 We may award credits for engagement on O'Zone. An award is a marketing promotion we fund ourselves, at our discretion. It is not a payment, not earnings, not a reward you have a contractual right to, and not part of any creator programme.

6.2 To be awarded or to hold earned credits you must be at least 18 years old and hold an account in good standing.

6.3 Earned credits may be spent only on the lower-cost creation classes we identify in the service, may be subject to a slower processing queue, and carry the validity period we publish. They are otherwise subject to everything in sections 3 and 4 — in particular 3.3 and 3.6: an earned credit has no cash value and cannot be cashed out.

6.4 Earning is funded from a budget we set, and we may reduce, pause or end awards, and change what qualifies, without notice. Changes to qualifying activity apply only to activity after the revised rules are published. Activity already completed is assessed under the rules applicable when it occurred. Credits already awarded and unexpired are honoured — we do not withdraw them because we have stopped awarding new ones.

6.5 You will not manipulate any engagement or reward mechanism, and will not use multiple accounts, automation, or incentivised or artificial activity to obtain credits. We may remove credits obtained that way, and close the accounts involved.

6.6 Awards are not a game of chance. What qualifies for an award is set by rules we publish before you act on them. What an award is worth depends on the size of the reward budget for the period and on the total qualifying activity of everyone taking part, so the amount per action can fall as more people take part. There is no stake, no wager, no draw and no randomised reward, and taking part costs you nothing. We do not intend any award to be a lottery, a competition or a gaming activity, and we will not introduce a random element without saying so.

Refunds And Cancellation

7.1 Where the law gives you a right to cancel or a right to a refund, that right applies and nothing here limits it. Tell us at [email protected].

7.2 Where you cancel a credit purchase within fourteen days of buying it, and none of the credits from that purchase has been spent, we refund the purchase, less any deduction 7.8 permits, to the payment method you used and remove the credits. This window is in addition to your legal rights, not instead of them, and it may be used once per account.

7.3 Once a credit has been spent on a request we have processed, the service has been supplied and the credit is not refundable. That is because each request consumes computing capacity we pay for at the moment you make it, and we cannot recover that cost.

7.4 Where some of the credits from a purchase have been spent, any refund is of the unspent portion only, calculated at the price you paid per credit for that purchase.

7.5 A failed request costs you nothing. Where our systems fail to produce an output — as distinct from producing one you do not like, or declining one, which 11.4 governs — we return the credits for that request. Section 11.3 governs what counts as a failure.

7.6 We may give a refund or a credit in a case the above does not cover. Doing so once does not oblige us to do it again.

7.7 Where we close your account for a breach of these terms or our Terms of Service, unspent credits are forfeited, to the extent attributable to the breach and no further, and we will tell you what we are forfeiting and why. Where we close your account for any other reason, or discontinue a paid service, 17.4 applies.

7.8 Where you cancel voluntarily under 7.2 and the refund is not one the law requires, we may deduct the transaction costs we actually incurred and cannot recover on that purchase and refund — the payment provider's fee on the original payment and on the refund, and any bank charge — and we tell you the amount before we process the refund. We deduct nothing beyond our actual unrecovered cost, and we make no deduction from a refund under 7.1 or 7.5, or from a refund under 17.4.

Trials And Introductory Grants

8.1 We may give a new account a one-time grant of credits so you can try the creation tools. A grant is restricted to the creation class we identify, carries the validity period we publish, and is a one-time grant — there is no recurring free allowance, and when it is used up, further creation requires a subscription, purchased credits, or earned credits under section 6.

8.2 Output produced from a grant may carry a watermark and may not be used commercially.

8.3 One grant per person, per household payment method and per device. We may withhold a grant where we believe you have had one, and may remove credits and outputs where a grant was obtained by circumventing that.

8.4 We may change, suspend or end grants at any time. A grant is not a promise of continuing free access.

Subscriptions

9.1 A subscription gives you, for each billing period, the credit allowance and the features of your tier, as shown when you subscribe.

9.2 Unused allowance credits for a billing period expire at the end of that period. That is why 4.3 spends them first.

9.3 A subscription is for one account and is personal to you. You may not share, resell or transfer it.

9.4 A subscription renews automatically at the end of each billing period, and we charge your payment method, until you cancel. You may cancel at any time in your account settings. Cancellation takes effect at the end of the current billing period: you keep your tier and its allowance until then, and you are not charged again. We do not refund a period already started, except where 7.1 applies.

9.5 You may change tier; a change takes effect as the service describes at the time. If we change the price, allowance or features of a tier you hold, we will tell you before the change takes effect for you, and you may cancel before then if you do not accept it.

9.6 If a renewal payment fails, we may retry it, downgrade or suspend your tier, and remove the allowance for the unpaid period.

9.7 We may withdraw a tier. Where we do, we will tell you and, if you do not move to another tier, cancel your subscription at the end of the period you have paid for.

Using The Creation Tools

10.1 The creation tools let you produce video, images, audio and text from inputs you provide. We call what you put in the input and what comes out the output.

10.2 You may use the tools only for your own lawful purposes and in accordance with these terms, our Terms of Service and our content policies.

10.3 You are responsible for your inputs. You warrant that you hold every right necessary in what you submit, including in any image, likeness, voice, recording or text you did not create yourself, and including any consent the law requires from a person appearing in it.

10.4 You will not:

• use the tools to produce content that is unlawful or that infringes anyone’s rights;
• depict a real person without the right to do so, or sexualise a minor;
• impersonate a person or organisation in a deceptive way, or produce content designed to deceive about a real event;
• attempt to circumvent a safety control, filter or usage limit;
• use automation to submit requests at scale beyond your limits; or
• use the tools, or any output, to train a competing model or to build a competing service.

What We Do And Do Not Promise About The Tools

11.1 Generative output is unpredictable. The tools use machine-learning models. The same input can produce different outputs, and an output may be inaccurate, unexpected, unappealing, or not what you intended. We do not warrant that an output will be accurate, original, unique, fit for your purpose, or usable commercially, and dissatisfaction with an output is not a failure of the service.

11.2 An output may resemble another output, including one produced for someone else from a similar input. We cannot and do not guarantee originality or exclusivity.

11.3 A request fails where our systems do not produce an output at all — a processing error, a timeout, an infrastructure fault. Section 7.5 returns the credits. A request that produces an output has not failed, and the credits for it are consumed. A request declined under 11.4 has not failed either; 11.4 governs the credits for it.

11.4 A request may be declined by a safety control — ours or a provider’s. Where that happens we will tell you that the request could not be processed, and we will not silently send your request somewhere else to get a different answer. If an alternative route exists that can lawfully do what you asked, we may offer it to you to choose; we will not choose it for you. Where a declined request incurred no processing charge to us, we return the credits.

11.5 The tools depend on third-party infrastructure and models. We may change, suspend, throttle, queue or discontinue a model, a feature or a class at any time, including a model your workflow depends on. We will give notice where that is practical. Section 17.4 governs discontinuation of a paid service.

11.6 Processing times, queue positions and any figure we show about speed are estimates, not commitments.

Rights In Inputs And Outputs

12.1 Your inputs stay yours. You keep whatever rights you have in what you submit. You grant us a licence to host, store, process, transmit and adapt your inputs, and to pass them to the model providers we use, for the purpose of producing your output and operating and securing the service — and, where we are required to, for safety and legal-compliance purposes.

12.2 As between you and us, you may use the outputs you generate for your own purposes, including commercially, subject to 8.2, to 12.3, to 13.2, and to your compliance with these terms. To the extent we hold any right in an output, we assign it to you or, where assignment is not possible, grant you a perpetual, worldwide, royalty-free licence to it.

12.3 What you get is not a warranty of clear title. We do not warrant that an output does not infringe a third party’s rights, and we give no indemnity for a claim arising from your use of an output. Whether an output is safe for you to use — particularly commercially, and particularly where your input referenced an existing work, brand, person or style — is for you to satisfy yourself about.

12.4 Where we or the law require an output to carry a label, watermark, or embedded provenance marker disclosing that it was AI-generated, that marker is part of the output. You will not remove, obscure, alter or defeat it, and you will not misrepresent an AI-generated output as something else.

12.5 We do not use your inputs or outputs to train generative models. Before sending a request, we require the provider and route used for it not to train on your inputs or outputs. We do not send a request through a provider or route that permits that training. Where our own position changes, we will tell you before the change applies to you. We use aggregate, non-identifying usage data to operate, secure and improve the service.

12.6 We may retain inputs and outputs for the period described in our Privacy Policy, and for as long as we must for safety, dispute and legal-compliance purposes.

Third-Party Models And Providers

13.1 We deliver the creation tools using third-party models and infrastructure. We identify the providers we use, and what each is used for, in the service; that list changes as models, prices and capabilities change.

13.2 Before you submit a request or are charged for it, we identify the applicable provider and make its material restrictions on generation and output use available to you. Those restrictions apply to a request routed to that provider, and we retain the version that applied. You remain responsible for the use you make of an output.

13.3 We may add, remove, substitute or re-route to a different provider — subject to 11.4, which prevents us re-routing a refusal to obtain a different answer.

13.4 We are not responsible for a provider’s own acts, and a provider’s outage, change or withdrawal is a change to the service under 11.5, not a breach of these terms.

Fair Use And Suspension

14.1 The paid services are for normal individual and business use. We may throttle, queue, limit or suspend use we reasonably determine to be abusive, automated beyond your limits, resold, shared across people, or so far outside normal patterns that it degrades the service for others.

14.2 We may suspend your access to a paid service where we reasonably believe these terms or our Terms of Service have been breached, where a payment problem is unresolved, or where the law requires it.

14.3 Where we suspend you and it turns out we were wrong, we restore your access and extend any subscription period lost.

Support And Complaints

15.1 Contact us at [email protected]. We will acknowledge within the period we publish and tell you the outcome and the reason for it.

15.2 Using this section does not affect any right you have to bring a claim, including to the Tribunal for Consumer Claims where your claim is within its jurisdiction.

Liability

16.1 Neither of us is liable for indirect, incidental, special, consequential or punitive loss, or for loss of profits, revenue, data, goodwill or opportunity, arising out of these terms.

16.2 To the fullest extent the law permits, our total liability for all claims relating to the paid services is limited to the greatest of: the fixed ringgit amount stated in limb (a) of the Limitation of Liability section of our Terms of Service; the total amounts you have paid us for the paid services in the twelve months before the claim arose; and the total revenue paid or payable to you under a creator programme in that same period. The largest of those three is the limit.

16.3 The exclusions and limitations in this section do not apply to a refund or credit we owe you under section 7 or 17.4, nor to liability for our own negligence, which is governed by law rather than by this section.

16.4 Nothing in this section limits liability that cannot be limited under Malaysian law, including liability for fraud, or for death or personal injury caused by negligence.

Changes, Ending And What Survives

17.1 We may change these terms. For a change that materially affects what you have already bought, we will give you the notice we publish before it takes effect. If you do not accept it, you may stop using the paid services and cancel your subscription, and 17.4 applies to unspent credits.

17.2 For any other change, we will give reasonable notice where practical.

17.3 You may stop using the paid services at any time, and cancel your subscription under 9.4. Unspent credits remain usable until they expire under 4.5; cancelling a subscription does not extend an allowance.

17.4 Where we discontinue a paid service, or close your account for a reason that is not your breach, we will tell you and give you a reasonable period to spend unspent purchased credits. Where you cannot spend them in that period, we will refund the unspent purchased portion at the price you paid. We also refund the proportion of any prepaid subscription period during which we can no longer supply the subscribed service, using the allocation disclosed when you subscribed and accounting for allowance already consumed so there is no double recovery. Refunds go to the payment method you used or by another reasonable means. Allowance and earned credits are not separately refundable under this clause, without affecting your statutory rights under section 7.1.

17.5 Sections 3, 10.3, 10.4, 12, 13.2, 16 and 18 survive the end of these terms.

General

18.1 These terms are governed by the laws of Malaysia. Disputes are subject to the non-exclusive jurisdiction of the courts of Malaysia. Where your claim is within the jurisdiction of the Tribunal for Consumer Claims, nothing here prevents you from bringing it there. Before starting proceedings, please use section 15.

18.2 We operate the service from Malaysia. We do not represent that the paid services comply with the law of any other country, and if you buy from outside Malaysia you do so on your own responsibility.

18.3 We process personal data under these terms as described in our Privacy Policy, which covers payment, transaction, credit-ledger and creation data. Some of that data must be kept for statutory financial and tax retention periods that outlast your account.

18.4 You may not assign these terms. We may assign them to a group company or in connection with a transfer of the business.

18.5 If a term is unenforceable, the rest continues. A failure to enforce is not a waiver.

18.6 These terms, our Terms of Service, our Privacy Policy and the policies published under them are the whole of what is agreed between us about the paid services.

18.7 We publish these terms in English, Bahasa Malaysia, Tamil and Chinese. The English text is the one that applies: where a translation reads differently, the English version governs. The other three are convenience translations only.

Contact

19.1 OC Global Technology Sdn Bhd, Company Registration No. 202301006962, Unit 09-04, Level 9, City Plaza, Jalan Tebrau, 80300 Johor Bahru, Johor, Malaysia.

19.2 For anything in these terms, including a refund request or a complaint under section 15, write to [email protected].